Great Floors - Kent

11 Reviews

Client Reviews

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    Wendy was amazing and went the extra mile!!!  Very thankful for her!!  The installers were great.

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    Extremely excellent customer service

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    I have worked with Mark Taylor for several years on many projects for my restoration customers as well as my own home. Mark has always treated me fairly, my customers have always like the install crews, I and my customers have like the products mark showed us. All around great service from Mark Taylor and his guys. Thank you.

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    I would recommend this place for new floors. I had a great experience as Paul the manager help me out of a jam. I needed flooring installed in newly purchased house and he made it happen. The floors turned out great and I'll go back the next time I need flooring.

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    Paul helped me turn a rental property around in a week!The floors all needed to be replaced!It was a complete mess.  Done in a week!!Thanks Paul and your team!

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    We had problem with our carpet . Great Floors was very responsive and took care of business. They made a claim with the manufacturer and get got our carpet replaced.The manager Jim Kerrick was great to work with. I highly recommend them. Our experience has truly been 5 star!.

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    Overall experience was good. The carpet installers did a great job and were quite efficient using their time. The transaction purchase went well. We were mostly able to do it over the phone. We gave Great Flpprs 4 stars because when visiting the showroom it takes awhile to find someone to help you.

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    These old reviews might have had it right in 2011, But not now! The present day customer service is exceptional! This will be my first time installing carpet (more over a repair thanks to the handy work of a 12 lb dog) And the gentleman who was assisting me gave me guidance on how to do it and the best way how. I can't recall the gentleman's name of who assisted me but he sits farthest from the Main door, thank you sir!

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    We just had our laminate, tile, and carpet installed by Great Floors and I wanted to share how happy we are with it.I can't say enough good things about Great Floors.  I loved that he person who did the measurements was the one who was going to do the installation because he was able to answer a lot of questions I had, and I liked knowing in advance who would be doing the installation.  We have had many home services in the past and things never went smoothly.  I was so afraid that the new floor installation was going to be a nightmare but was I pleasantly surprised.We chose Great Floors after getting an estimate from another company whose estimate was much higher and the product selection much more limited.From the very first email contact I made with Kristen Borgman till the very last detail of installation, I was highly impressed.  I had been putting off having our floors done for two years because I was so overwhelmed with the whole process that I kept putting it off but everyone at Great Floors made the process so easy.  Kristin was wonderful with her product knowledge, Rob was amazing when he took over for Kristin mid-way through our project, Peter and his crew were fantastic and quick with the carpet installation, and Alex and his crew were incredible with the laminate and tile installation.  Everyone of them were so kind, thorough, and wonderful.  Having workers in our house and our house torn apart for almost a week could have been very disrupting for us but Alex and Peter and their crew made the installation so easy.  They never made us feel like we were in their way, they worked around us and our dogs, they showed up on time, and were very enjoyable to have in our home.I can honestly say that it was a pleasure working with them.  Being a business owner I appreciate outstanding customer service and was highly impressed.   We will be using their services again when we are ready to have our kitchen counters done.   I highly recommend Great Floors!

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    We had a bad experience with Home Depot regarding doing their job on-time. We were on a time crunch so someone recommended Great Floors. Called up the company - talked with Frank DeMiles. He was an excellent guy! Showed us the options of the carpeting. What was even awesomer was he came out to our place to do the measurement that evening! Old style measuring with a tape measure rather than those fancy laser and computer measurement. Love it! He even sat down to do the measures and figures at our table to make sure we are satisfied with the type and dimensions and pricing. We gave him our check right then. He even went to work the next day on his day off to make sure we got our order in time. I gave this a 4 star because it was unexpected that it would take the whole day for the installers to do their work. But they worked their butt off! 10 hours!

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