Baugh Auto Body & Truck Repair, Inc.

The Baugh Experience is geared toward providing quality and convenient service to our customers. Because accidents don’t just happen on weekdays, we are open Saturday from 8:00AM to 1:00PM to serve our customers when they need us most. Because life doesn’t stop while your car is being repaired, on-site car rentals are available – even on weekends. And because you need the job done right, we use state of the art technology, such as the Matrix Wand, that can reveal hidden damage and verify repair quality.

The Baugh Experience is geared toward providing quality and convenient service to our customers. Because accidents don’t just happen on weekdays, we are open Saturday from 8:00AM to 1:00PM to serve our customers when they need us most. Because life doesn’t stop while your car is being repaired, on-site car rentals are available – even on weekends. And because you need the job done right, we use state of the art technology, such as the Matrix Wand, that can reveal hidden damage and verify repair quality.

117 Reviews

Client Reviews

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    My Jeep looks like my accident never happened! :)

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    My car was given an estimated 7 day repair. When I called on the seventh day. They told me @ :00 in the morning that it would be ready in two more days. Then, by 2:00 that same afternoon, they called me and said the car was ready now. Because the Enterprise rental was done right there at the shop, I was able to drop off my car for repair and pick up the rental right there on location. I was given a car one size larger than my car to rent for the week my car was being repaired.

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    Went after an accident. In and out in 15.mins and had a Geico person and an Enterprise Car person there waiting for me. Great service and completed repairs inside time specified also.

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    My first time at Baugh Auto Body so I did not know what to expect.  Went there at recommendation of insurance company.  By the way, in Virginia, you have the right to go wherever you want regardless of what the insurance company says.  After going to Baugh, I'm glad I did.  Not because the insurance company recommended it but because of their concern for doing a quality job which resulted in my vehicle looking fantastic!I had minor front bumper damage to my new vehicle with only 6000 miles.  They repaired the damage and on the day I was to pick it up said they wanted to keep my vehicle.  Why?  Because in preparing my vehicle for delivery they noted that the paint was not right and wanted to redo it.  Was this an inconvenience?  No!  Ashley was the Baugh representative who helped me throughout my repair process and I very much appreciate her courteous service and concern for the quality of repair performed on my vehicle.  How rare is it for any service provider to say they are not happy with their work and they want to redo it?  Pretty darn rare!  Most shops I have dealt with would have said this is as close as they could get it and that the color difference was really not noticeable.  Now this is service!  I did not have to raise the issue as Baugh did based on their standards.  So, Baugh repainted the new bumper and now it matches perfectly and looks great.  When I picked up my vehicle Mr. Baugh came out introduced himself and explained the delay.  I told him I appreciated the fact that they took it upon themselves to say they were not happy with the work and wanted to keep the vehicle and redo it.  I'll definitely recommend Baugh Auto Body.  Thank you!

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    I had them repair my car as they had done previous work and were very concerned about the outcome.  I have a car that is difficult to find parts for, and they let me know they were diligently wanting the repair to be correct.  When the car was completed, the owner personally spent a considerable amount of time letting me know that they wanted the alignment perfect. He personally showed me the reason why he went out of his way to locate a new suspension part, even though it would pass any inspection without it.Gary Baugh goes beyond the norm to make sure repairs are done correctly.  His shop is still personally owned and his objective to to treat you fairly.  If you want it right, go to Baugh auto body.

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    Used skills very well.

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    Very helpful. They have worked on my car twice and love their honesty and attention to detail! Highly recommend them.

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    Nick made the hassle of having to get my car repaired after a side swipe extremely seamless with his consistent communication between me, the insurance company, and Enterprise across the street (love that they bring the car to Baugh!). My car looks GREAT and I would absolutely use Baugh Auto Body again for any future needs. Thanks, Nick!! Deb :)

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    They always do a great job. This is my go to body shop, which I have unfortunately needed way to often.

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    I was 100% pleased with Baugh Auto Body and Truck Repair. They did an outstanding job on my vehicle. The customer service was excellent and professional. They were on top of all communications by texting the progress about my car every step of the way. I knew exactly when it would be ready. Dropping the damaged car and picking up the rental car was smooth and super fast and efficient. When I picked up my vehicle, it was spotsless inside and out. Amazing & highly recommend Baugh!

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