Capital Hot Tubs & Saunas

28 Reviews

Client Reviews

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    The best service and experience I could've asked for. Everyone I worked with was extremely helpful and pleasant. No complaints whatsoever.

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    Patti, Joe and the team at Capital Hot Tubs are the most consistent business professionals that I have dealt with in 30 years of doing business. They make things happen. Love my tub and so do all the referrals I have sent their way.

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    The Best!! This is the only place to buy. Relationship Tub buying.

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    First time hot tub owner so I was not real sure what to ask or expect. Did some online research and got several quotes from surrounding are dealers so when I went in to Capital Hot Tubs in Fairfax I had a better idea of what I wanted. Jon (the salesman) was not a high pressure sales man and my wife and I went back and forth over which tub to get. Jon was able to answer all our questions and I feel we made a well informed choice. Jon also gave us the best price of all our quotes. I was not in a hurry for delivery because we have a pool scheduled to be put in our back yard so they held on to it for about a month or so. When I wanted it delivered  Pat Mahoney coordinated it to be delivered within 2 days! I was very impressed. The delivery team was very helpful with instruction for getting everything setup as it should be. Within 24 hours of getting the tub delivered we were enjoying the hot massaging jets of water from our new Hot Tub. We purchased the Flair model.

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    I bought a Gleam hot tub from Capital Hot Tubs and Saunas.  They answered all my questions and made my decision to buy easy.  Their sales and customer follow up was excellent!  They delivered the hot tub as scheduled and positioned it where I wanted it under my new deck and had no problems.  My sales person,  Beth, gave me a personal demonstration on the workings of my hot tub after it was installed.  I keep the temperature at 104.  I was pleasantly surprised that my monthly cost to run it is lower than I expected.  They also gave me "easy to follow" instructions.  I have had several hot tubs over the years but Capital Hot Tubs and Saunas was the best company to buy from for their sales & service support.

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    I was having issues getting my hot tub running after an interstate move and the troubleshooting guide was not overly helpful. When I called, I spoke with Jesica Kruger; she walked me through the potential issues and remedies, parts options and availability. One or two questions that she could not answer were answered by a technician. Jesica was very friendly and EXTREMELY helpful during several phone calls. Jesica got my information and allowed me to get the tub working as expected. I couldn't be more pleased!

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    It has been my please to get to know and deal with Patty and Joe Mahoney and purchase two hot tubs from them over a time frame of over 20 years. My first hot tub lasted a good 15 years and my second hot tub is still functioning well after 6 years. The staff at Capital Hot Tubs is very knowledgeable and any questions I call with are answered quickly and accurately. I can highly recommend Capital Hot Tubs and their excellent and friendly operation.

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    Capital Hot Tubs & Saunas has been my provider of services and products now for nearly four years. Prompt and courteous, the team at Capital is very knowledgable about products and problem solving. In short, customer service is king at Capital. You can't go wrong here.

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    Great help after purchase of hot tub. Friendly staff . Nice location of store.

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    Excellent experience buying from Capital. Our local Hot Spring dealer really didn't try to help us find the right tub for us so we drove an hour to Capital who did help get us the right tub at the right price. I'm 6'4" so the right sized tub was critical too. Dan McGreal answered all of my ten thousand emails, delivery was quick and professional, and everything went as smooth as it gets. Very glad I went with them and highly recommend them.

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